This website, and its contents, is owned by The Reading Partnership. We may update these terms from time to time, and your continued use constitutes acceptance of any changes.
1. Third Party Web Sites and Services
The Reading Partnership may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that The Reading Partnership requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy.
2. Age Restrictions
Persons under the age of 18 should use this website only with the supervision of an adult. Payment Information must be provided by or with the permission of an adult.
3. Intellectual Property
This site contains images, graphics, multimedia, names, logos, trademarks, service marks and other intellectual property, which are the property of The Reading Partnership. As these items represent the organization’s branding or contain images that have been licensed specifically to The Reading Partnership under specific agreement for a particular use, these may not be used by others for any purpose without the express written consent of The Reading Partnership.
Any ideas, tools, activities, graphics, and content is copyrighted by The Reading Partnership. We encourage you to use the content you find here and share it in line with our vision and mission to build community, cultivate a love of reading and support self-determination through literacy skills. We hope you will also tell others where you found it and credit The Reading Partnership where appropriate.
4. Third Party Intellectual Property
Unless otherwise expressly indicated, all intellectual property rights including, but not limited to, copyright and trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable. You may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the website or unless given express written permission to do so by the relevant manufacturer or supplier.
5. Links to Other Websites
This website may contain links to other sites. Unless expressly stated, these sites are not under the control of The Reading Partnership or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them.
6. Use of Communications Facilities
When using any system on the website, you should do so in accordance with the following rules. Failure to comply with these rules may result in your account being suspended or closed:
6.1.1 You must not use obscene or vulgar language;
6.1.2 You must not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
6.1.3 You must not submit content that is intended to promote or incite violence;
6.1.4 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
6.1.5 You must not impersonate other people, particularly employees and representatives of The Reading Partnership or our affiliates; and
6.1.6 You must not use our system for unauthorised mass-communication such as “spam” or “junk mail”.
6.2 You acknowledge that The Reading Partnership reserves the right to monitor any and all communications made to us or using our system.
6.3 You acknowledge that The Reading Partnership may retain copies of any and all communications made to us or using our system.
6.4 You acknowledge that any information you send to us through our system may be modified by us in any way and you hereby waive any claim as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
7. Accounts
In order to procure services on this website or use certain other parts of the system, you are required to create an account which will contain certain personal details and payment information which may vary based upon your use of the website as we may not require payment information until you wish to make a purchase. By continuing to use this website you represent and warrant that:
7.1.1 all information you submit is accurate and truthful;
7.1.2 you have permission to submit payment information where permission may be required; and
7.1.3 you will keep this information accurate and up-to-date. Your creation of an account is further affirmation of your representation and warranty.
7.2 It is recommended that you do not share your account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your account details being shared by you. If you use a shared computer, it is recommended that you do not save your account details in your internet browser.
7.3 If you have reason to believe that your account details have been obtained by another person without consent, you should contact us immediately to suspend your account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of services has commenced. In the event that an unauthorised provision commences prior to your notifying us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
7.4 When choosing your username you are required to adhere to the terms set out above in Clause 6. Any failure to do so could result in the suspension and/or deletion of your account.
8. Privacy
Use of the website is also governed by our privacy policy (www.readingpartnership.com/privacy-policy-2/) which is incorporated into these Terms and Conditions by this reference. To view the privacy policy, please click on the link above.
9. Changes to the Facilities and these Terms and Conditions
We reserve the right to change the website, its content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the website following the changes. If we are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
Please contact (647) 576-7844, or email info@readingpartnership.com for any necessary clarification.
10. Complaints Policy
The Reading Partnership (TRP) is committed to providing excellent service, which includes listening to feedback, requests and recommendations. We recognize that, from time to time, there may be concerns or complaints and that our stakeholders have the right to raise such complaints or concerns and that they need avenues to do so. All complaints will be considered by TRP as opportunities for growth and continuous quality improvement.
Any person may lodge a complaint about TRP. All complaints will be given due consideration without reprisal or discrimination, and will be responded to in a fair, timely and respectful manner. This policy describes the framework through which a complaint about programs, program participants, employees, students, volunteers, board members or contractors can be made.
All aspects of a complaint will be handled in confidence. However, if the complaint involves allegations of illegal or unethical behaviour, information may need to be shared with external authorities.
Persons who wish to initiate a complaint towards TRP can obtain a copy of our Complaint Form to put the complaint in writing. To obtain a copy of this form, contact us in any of the following ways:
Phone: 1 (647) 576-7844
Email: operations@readingpartnership.com
Mail: 100 Galloway Drive, Scarborough, ON M1E 1W7
Once a completed Complaint Form is received, the Operations Lead and/or the Executive Director (or designate) will undertake a fair and impartial investigation of your complaint. This could entail gathering a range of relevant information, conducting an interview with you and any other person involved in the complaint, and coming to a conclusion about what should be done to address the complaint. You will then be contacted regarding this decision. No person(s) about whom a complaint is made will ever be responsible for handling the investigation of the complaint.
Where the complaint is about the Executive Director, it should be referred to the Chair of the Board. Complaints related to the violation of board governance policies are reviewed by the Board of Directors.